Find a new opportunity at SOLID! Join our well-established, growing company as a US Army Credentialing Assistance Counselor where you will be a key part of a team helping United States soldiers plan for and execute successful military and civilian careers.
Army Credentialing Assistance Counselors are SOLID personnel that provide one-on-one counseling, information and referrals, and consultation to service members and their families regarding the Army Credentialing Assistance (CA) program.
SOLID’s virtual workplace, emphasis on work/life balance, and team-based approach will allow you to have a big impact at a small company. We also offer generous paid time off, a 401(k) with a company match, and comprehensive medical, dental, and disability insurance benefits.
SOLID has operated a virtual workplace environment for the 20 years we’ve been in business; you will work from home as a Credentialing Assistance Counselor at SOLID.
This is an exciting opportunity to play a big part on a small but impactful team, and to create something that will be used to improve the lives of United States Military Service members and Veterans!
Applicants must be U.S. Citizens.
Responsibilities
- Knowledge of soldier development programs, career guidance and planning techniques.
- Follow clearly detailed and specific procedures in accordance with site Standard Operating Procedure (SOP) or similar written directive provided by the Government.
- Determine and document soldier’s education goals, develop individual education plans (IEP) to achieve those goals, and monitor progress toward those goals in accordance with Army Regulations and/or current written directives.
- Assess requests for information and support; provide information and referral services, as needed.
- Determine the correlation between Army MOSs, training, skills, etc. to civilian credentials.
- Provide individual and group counseling sessions via face to face or electronic methods (e.g., live video/live chat, etc.) to authorized clients (counselor support services will be IAW current Army policy/program guidance, and other pertinent policy).
- Document all counselor support sessions in accordance with current written directives.
- Perform administrative duties as needed, to include answering phone calls, editing, and creating PowerPoints, Excel sheets, and Microsoft documents.
- Adhere to federal and military protocol including confidentiality.
- Perform other related duties as assigned.
Qualifications
- Bachelor’s degree in social science, related behavioral science, or adult education, OR a combination of demonstrated experience and education in a social science, related behavioral science, or adult education. Twenty-four (24) Semester Hours in at least one of the following: Adult Education, Educational Program Administration, Curriculum Development or Design, Guidance and Counseling, Career Planning, and/or Occupational Information is preferred.
- Two (2) years of experience in adult education counseling, benefits counseling (active duty or veterans), workforce development, career counseling, or military support programs (e.g., Transition Assistance and Family Employment).
- Must be a United States citizen.
Knowledge, Skills, and Abilities
- Skilled in customer service: Responds promptly to customer needs, requests for service and assistance
- Skilled oral communicator: Speaks clearly and persuasively; able to apply active listening skills; demonstrates excellent presentation skills.
- Skilled written communicator: Writes clearly and informatively; able to vary writing style based on requirements and/or audience; able to compile and present quantitative data effectively; able to read and interpret written information.
- Skilled professional: able to perform under pressure; treats others with respect and consideration regardless of status or position; follows through on commitments.
- Knowledge of and experience with military career counseling and education benefits.
- Knowledge of Army Military Occupation Specialties (MOS).
- Knowledge of credentialing, including professional certifications and licensures.
- Knowledge of the principles of adult education.
- Ability to correlate Army MOSs, training, skills, etc. to civilian credentials.
- Ability to manage multiple priorities.
- Ability to work both independently and as part of a team.
- Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
SOLID operates under a virtual workplace model; thus, this position will be home based.
SOLID is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This position will require and is dependent on the successful completion of a criminal background check.
Application
The application submission process will open soon.